4 reasons why Consistency & Recency Matter for Online Reviews

Posted by Alex Fournier

Allocating resources to managing & improving your online review pages will lead to an improved reputation and under the right conditions, will lead to new business. Recency & consistency matters as customers consider both of these factors when making a purchase and there are 4 reasons why obtaining online reviews, over time is important: 

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Topics: Customer Relations, Customer Service, Referrals, Reviews, Feedback

Two Simple Methods to Passively get more Reviews

Posted by Alex Fournier

Following the Best way to get online reviews article, we thought it would be useful to share a second, more “passive” way to collect reviews. As we covered, asking for reviews in-person is the most effective strategy, but it shouldn’t be the only one.

We recommend using different channels to offer a convenient way to leave your business a review. In addition to sending customers requests, here are a few review options you should offer: 

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Topics: Customer Relations, Customer Service, Referrals, advertising, Reviews

Choosing the Right Reward for Your Referral Program

Posted by Alex Fournier

The first thing to establish when launching a referral program is your reward structure. The overarching question to ask yourself is: What do I need to offer my current customers to get as many new customers as possible?

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Topics: Marketing, Customer Relations, Referral Marketing, Referrals, Rewards

The best way to get reviews online? Just Ask!

Posted by Alex Fournier

 

For the most part, your happy customers want to help your business. All they need is a nudge or two so that they know you'd like them to go online and leave a review. They understand the importance of reviews, and as long as they’ve had a good experience, they won’t be annoyed if you ask them to leave a review online. In this post we outlined some key items to consider when asking customers for reviews.

 

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Topics: Customer Relations, Customer Service, Reviews, Feedback

4 key Conversion steps to make your Referral Program succesful

Posted by Neel Lukka

Whether you have a referral program, are about to launch one or evaluating its efficacy, it's extremely important to focus on one thing: conversions. The success of a referral program is based on 4 key steps. This post will walk through how each conversion step can be optimized so your Referral Program reaches or exceeds your target return on investment.

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Topics: Marketing, Referral Marketing, Referrals

So you got a Referral, now what?

Posted by Neel Lukka

 

So you got a referral from a Customer, now the real work begins. A referred client is no different than any other lead & it's important to understand the key steps required to convert them into a paying customer.

Whether your business has a formal referral program, or your Customers simply refer people to you ("Advocates"), how you handle & contact referrals will directly impact the conversion of the referred client into a paying customer (the "Friend"). This post will walk through the ways to deal with referrals & what to do in order to maximize the return of your referrals.

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Topics: Referral Marketing, Word of mouth, Referrals

5 mistakes You need to avoid when launching your Referral Program

Posted by Neel Lukka

 

 

Referrals are the most powerful tool a business can (and should) leverage. Recommendations for businesses from people we know has become increasingly important over the past years. The ability to easily contact friends & family through smartphones, email & social media has driven this phenomenon because a recommendation from someone we know is just a few clicks away. In fact, 84% of people said they would trust recommendations from people they know, which is 15% higher then the next closest medium.

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Topics: Marketing, Social Networks, Referral Marketing, Referrals

How-to create Promo Codes & Offers

Posted by Neel Lukka

 

 

We are excited to announce that you can now create your own Promo Codes & Offers right from your OneLocal Dashboard! 

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Topics: promotion

Gata Hub has rebranded to OneLocal

Posted by Neel Lukka
 

Hi There,

 

Whether you have been with us for just days, months, or years, everyone is familiar with our collective goal; to become the one place for everything local.

 

It is with great excitement then, that we share with you that Gata Hub is now OneLocal. OneLocal is not only one place for everything local, but also a symbol of unification amongst local businesses. We want to encourage cohesiveness and drive benefit to all our consumers & partners by working as one.

  

Our team would like to reassure you that besides changing our name to OneLocal, nothing else will change during this transition, as this does not have any impact on our overall operations.  If you are a user of our Gata Hub mobile application, you will not be required to re-download the application, the transition will be seamless.

 

If you have any questions or simply want to share your own excitement, please feel free to get in touch!

 

Best,

Simon

President at OneLocal 

 

 

 

  
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Capitalize on your Digital Presence- Introducing OneLocal Web Ordering

Posted by Francesca Morfini

 

So, online shopping is nothing new. It’s existed for 20 years, equalling to about a century in internet years. In other words, consumer behaviour has shifted to a new modus operandi: people want their goods & services and they want them now. This is most obvious for retail, but becoming a reality for industries such as dry cleaning, home cleaning, moving, courier companies, taxi companies, just to name a few. Hence, whatever the size of your business, your website & digital presence is a potential goldmine. Here’s how consumer behaviour towards online transactions has changed, and what you should do about it.

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Topics: Website, promoting, engagement, digital marketing